Last updated: September 24, 2026
Thank you for your purchase. We hope you are happy with it. If you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. The details are below.
Returns
All returns must be postmarked within seven (7) days of the purchase date. Returned items must be in new and unused condition, with all original tags and labels attached.
Return Process
To return an item, email us at sales@grandpaspencers.com to get a Return Merchandise Authorization (RMA) number. Once you have it, pack the item securely in its original packaging and mail it to:
Riverbend Specialties, LLC
Attn: Returns, RMA # (your number)
PO Box 753
Saint Charles, MO 63302
United States
We pay for return shipping, or reimburse you for it.
Refunds
When your return arrives, we inspect it and process your refund. Please allow at least seven (7) days from the day we receive it. Refunds can take 1 to 2 billing cycles to show on your credit card statement, depending on your card company. We will email you when your return has been processed.
Defective or Damaged Jars
If a jar arrives defective or damaged, contact us and we will arrange a refund or an exchange. There is no need to send us the old jar. Just call or email.
Questions
If you have any questions about our return policy, contact us:
- By email: sales@grandpaspencers.com
- By phone: (636) 922-1004
- By mail: PO Box 753 Saint Charles, MO. 63302